1. Free Tier

No payment is collected for the Free tier. No refund is applicable or necessary.

2. Paid Subscriptions (Plus, Pro & Max Tiers)

3. What Is Not Refundable

The following are expressly non-refundable in all circumstances:

• Monthly or annual subscriptions cancelled after the expiry of the applicable 7-day cooling-off period (unless an exception under Section 2.3 or 2.4 applies);

• AI tokens, credits, or usage already consumed within a billing cycle;

• Certifications already issued (including those subsequently revoked for policy violations);

• Subscriptions where the refund cooling-off period has already been claimed on the same account for the same tier;

• Purchases made during promotional campaigns, with discount codes, or under introductory pricing (unless the promotion expressly states otherwise);

• Accounts terminated for violations of the Acceptable Use Policy;

• Downgrade differences — no refund for unused higher-tier days when downgrading mid-cycle.

4. How to Request a Refund

To request a refund, you must:

1. Email refunds@Nuroversity.com with the subject line: Refund Request — [Your Registered Email Address]

2. Include: your full name, registered email address, Razorpay order or transaction ID (from your payment receipt), date of purchase, subscription tier, and a brief reason for the refund request;

3. For exceptional-circumstance annual plan refunds, attach any required supporting documentation.

We will acknowledge your request within 48 business hours, issue a decision within 7 business days, and process approved refunds to the original payment method within 5–10 business days from the date of approval (subject to your bank's processing time).

5. Cancellation

You may cancel your subscription at any time without requiring justification:

• Navigate to Account Settings → Subscription → Cancel Plan and confirm; or

• Email support@Nuroversity.com with the subject: Cancel Subscription — [Your Registered Email].

Cancellation takes effect at the end of your current billing cycle. You will continue to have full access to your subscribed tier until that date. Cancellation alone does not trigger a refund — if you believe you are eligible, submit a refund request separately per Section 4.

6. Downgrade Policy

You may downgrade your subscription tier at any time. The downgrade takes effect from the start of your next billing cycle. You will continue to receive the higher tier's features until the current billing cycle ends. No refund is issued for unused higher-tier days within the current cycle.

7. Service Discontinuation

If Nuroversity permanently discontinues the Platform or a specific core Service, we will:

1. Provide at least 30 days' written notice via email and in-app notification before discontinuation;

2. Offer a pro-rata refund for any unused portion of a paid annual subscription covering the period after the discontinuation date;

3. Allow users to export certification records, study history, or other personal data for at least 30 days after the notice period.

Temporary suspensions, feature deprecations, model changes, or UI overhauls do not constitute service discontinuation for the purposes of this section.

8. Disputes and Escalation

If you are dissatisfied with a refund decision:

1. Escalate to our Grievance Officer at grievance@Nuroversity.com, referencing your original refund request ID. The Grievance Officer will respond within 15 business days;

2. Approach the appropriate Consumer Disputes Redressal Commission under the Consumer Protection Act, 2019;

3. File a complaint at consumerhelpline.gov.in or call 1800-11-4000 (toll-free);

4. Refer to arbitration per Section 10 of the Terms of Service if the dispute remains unresolved.